Flagstop

You can't improve what you don't measure.

Answers for rural transit.

Cost per trip, run productivity, rider equity — from the data your agency already has. Financial, operations, and maintenance data in one place, telling one story you can trust.

Explore the live demo Talk to us

app.flagstop.io
The Flagstop leadership dashboard: fiscal-year takeaways, operations and cost-efficiency cards, revenue summary

You know this week

The person who kept the spreadsheets retires, and the formulas go with them. The scheduling vendor's reports count trips but explain nothing. NTD and state reporting eat a week every quarter — and after all that, nobody can say with certainty whether cost per trip is up because of fuel, drivers, or one route that's been quietly slipping for a year.

Transit managers get pulled in a dozen directions a day. The data has answers. Nobody has a spare afternoon to go dig for them.

One dashboard. Five lenses. Every number checkable.

Money

Cost per trip, per mile, per hour — by service, straight from your general ledger. Dollars from the books, quantities from operations. No hand-built spreadsheet in between.

Operations

Trips, on-time performance, no-show rates, demand by day and hour. Month over month, year over year — apples to apples, so a trend is a trend and not an artifact.

People

Who rides, how often, and where the need is: rider cohorts and county profiles set against census measures — seniors, disability, households without a vehicle. Grant-narrative gold, current whenever you need it.

Fleet

Run productivity, vehicle utilization, fuel and maintenance per mile, idle vans and mileage gaps. Which runs earn their keep — and which ones don't.

Funding

Who pays for what: general public, TennCare brokers, job access, contract revenue. The mix, the pace, and whether this year is keeping up with last.

Ask

Plain-English questions, answered from your own numbers. "If I cut the least productive runs and reinvested the savings in the most productive areas, where would I look?" Every answer is checked against the page it came from — no made-up figures, ever.

app.flagstop.io
County map page: a shaded service-area map with trips by county and a ranked list

Your whole service area, one glance

Every county in your service area, shaded by trips, cost, or need — with a full profile one click away. The night a grant application is due, the county page is the needs assessment: seniors, disability, zero-vehicle households, straight from the American Community Survey.

app.flagstop.io
Riders page: active riders, equity and community reach cards, and a reach-versus-need scatter of counties

Reach, measured against need

Not just how many ride — who, and from where. Rider cohorts, senior and disability shares, and a county-by-county view of where service reaches well and where the need is going unmet. Good data visualization isn't a buzzword; it's the difference between a chart you scroll past and a decision you make.

Screens show a fictional demonstration agency with synthetic data — click around it yourself.

Set it up once. Then it mostly runs itself.

  1. Onboarding. We configure Flagstop around your services, your programs, and your chart of accounts — and agree on file formats with your ops, finance, and maintenance folks. We load your history so trends start on day one.
  2. Monthly uploads. Each office drops in its monthly file — the same exports they already produce. A few minutes each.
  3. The dashboard populates. Numbers reconcile, trends update, and anything drifting out of range gets flagged. Nobody rebuilds a spreadsheet. Nobody re-keys a number.

Data tells a story. Our job is making sure the story is true — that the dollars match the ledger, the trips match the scheduling system, and the comparisons are honest before anyone makes a decision on them.

Rider data never leaves your building.

Flagstop stores aggregates only — monthly totals by service, run, and county. Names, addresses, and trip-level records stay in your systems, where they belong. There is no rider-level data in Flagstop to breach, subpoena, or worry about. That's not a setting. It's the design.

Built by an operator, not a vendor

Flagstop wasn't cooked up in a pitch deck. It was built inside a 14-county rural Tennessee transit system by its own operations leadership — evenings, one page at a time, to answer the questions its own director was asking. It's in daily production use there right now.

It counts the way your reporting counts: NTD definitions, VOMS cost allocation, the same federal and state framework your quarterly filings already live in. Demand-response is the core of it — cutaways and vans, 5311 money, TennCare brokers — because that's the operation it grew up in.

Talk to us

We're Tennessee-based and happy to talk shop — your operation, your reporting, what you wish you could see.

support@flagstopanalytics.com

Or find us in person at the TAHRA and TPTA meetings.